State Farm® Insurance Agent Kathy McKay
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rebecca Wisdom
April 10, 2025
5
out of
5
rating by Rebecca Wisdom
"Kathy has been our agent for over 30 years, she’s a great agent and person!!!"
We responded:
"Thank you so much Becky! It's been a pleasure working with you and your family over the years!"
Tommy Riley
April 8, 2025
5
out of
5
rating by Tommy Riley
"Misti was great! Took the time, was patient and explained everything so I could understand it! Would recommend Misti wholeheartedly. I now have State Farm for my home and auto! Thanks Misti! Tommy"
We responded:
"We really appreciate you sharing your experience with Misti. She has been with our office for over 5 years now and cares deeply about our customers. Understanding your home and auto coverage is our #1 priority! We can't wait to meet you in person!"
Margaret Maben
March 19, 2025
5
out of
5
rating by Margaret Maben
"Misti was SO helpful."
We responded:
"Thank you so much Margaret! I'm not surprised that Misti was able to get everything taken care of for you. She is a rockstar!"
Jadwin Korman
January 24, 2025
5
out of
5
rating by Jadwin Korman
"I had a Great experience here. I needed an insurance plan, and was met by Harlee Bell when I walked through the door. She set me up with everything I needed very quickly, and was very polite/professional."
We responded:
"Thank you so much for the review Jadwin. We are excited for you to be a part of our State Farm office. Harlee is truly something special! Don't forget to follow us on Facebook as well! https://www.facebook.com/statefarmkathymckay "
M Y L Liou
January 17, 2025
5
out of
5
rating by M Y L Liou
"Misti is an very efficient agent. Very helpful too!!"
We responded:
"Hi Lisa! Thanks for the review! Our whole office aims for efficiency. We want to make sure all your questions are answered when they arise, so you can feel confident in your coverage. "
Michael Gueterman
January 14, 2025
5
out of
5
rating by Michael Gueterman
"Kathy has been my agent for over 25 years and I can't imagine having anyone else!"
We responded:
"Thank you for taking the time to give us 5 stars! It was great catching up with you the other day to review all your policies. We know life is ever-changing and we want to make sure that your coverage still meeting all your current needs. You can count on us to be there when the unexpected occurs! "
Kathy Robinson
January 9, 2025
5
out of
5
rating by Kathy Robinson
"Love, love Kathy McKays State Farm Office. Always prompt and always on top of everything."
We responded:
"Thank you so much for the review! We strive to provide top notch service to all of our customers! Glad to have you as part of the family. <3"
Erin Adamson
October 3, 2024
5
out of
5
rating by Erin Adamson
"Excellent service 👏"
We responded:
"Thank you for the review Erin! It's been a pleasure serving you and your family over the years! We look forward to meeting with you again to review your insurance and ensuring all your needs are met. :)"
Stanley Duncan
August 28, 2024
5
out of
5
rating by Stanley Duncan
"We have all of our family belongings (house, auto ,life, personal, and farm) for close to 20 years simply because of the care and personal customer care and the speed in which they help you to feel a lot better about your claims or coverage. Thank you for always being there."
We responded:
"Stanley, you are always a pleasure to work with. We will always be there for you in your time of need, and keep contact throughout the whole claims process. Wonderful customers like you make the days so much better. Here's to another 20 years insuring your home, autos, life, farm, and recreational vehicles!"
Kat Oldham
August 22, 2024
5
out of
5
rating by Kat Oldham
"I’ve been a client since 2010 and I would not change agents… Kathy and her staff are very helpful and knowledgeable… I shopped around and moved some policies but now I’m working on moving them back and wish I hadn’t… the bit of money I save is honestly not worth the move…"
We responded:
"We are glad to be getting more of your policies back after having coverage elsewhere for a bit. State Farm may cost a little more at times, but you can rest easy knowing our team is always there for you! We appreciate the 5 star review!!"
Dan
June 24, 2024
4
out of
5
rating by Dan
"Thanks you for your suggestions. I appreciate your advice"
We responded:
"Thanks Dan! Glad we were able to get your coverages adjusted for you! It's always a pleasure. "
Kathy Cochran
June 1, 2024
5
out of
5
rating by Kathy Cochran
"My State firm agent, Kathy McKay, and her staff are wonderful to work with. They are professional, knowledgeable, polite and helpful. I have recommended them to other people and will continue to do so."
We responded:
"Thank you Kathy! You are so kind! We do love referrals, they are the best part of our business. It's always great getting to catch up with you and learn about your next adventure. :)"
Jeht Thixton
May 3, 2024
5
out of
5
rating by Jeht Thixton
"While shopping for new insurance for home & auto, Misti was very helpful and expedient. Because of her excellent communication, I didn't have to wait or wonder if everything was being taken care of in the application process. I will highly recommend this State Farm office in the future."
We responded:
"Thanks so much for your review Jeht! We are not surprised to hear that Misti took such great care of you. We strive to always communicate with our customers in a timely and professional manner. "
Katrina Heitman
April 20, 2024
5
out of
5
rating by Katrina Heitman
"Kathy and her staff are always so helpful! Excellent customer service all of the time."
We responded:
"Thank you Katrina for trusting our office for the past 20+ years! Glad we can always be there for you."
AKSHAY MAGDUM
April 16, 2024
5
out of
5
rating by AKSHAY MAGDUM
"Got the best service at affordable price"
We responded:
"Thank you Akshay! We are happy to be able to assist with all your questions!"
David Nazarewicz
March 12, 2024
5
out of
5
rating by David Nazarewicz
"Misty has always been an over-the-top agent to take care of my insurance needs promptly and really cares about her clients."
We responded:
"So glad we can always be of help to you! Myself, Misti, and our whole office really do care about all of our clients and strive to always provide exceptional service."
t swank
March 11, 2024
1
out of
5
rating by t swank
"I would never recommend this agent. She insisted that I had insurance coverage and she charged me for it even though I didn't really have coverage. I had to go above her to get it worked out. No, Kathy, calling to talk with you never did any good, so I am no longer with your agency, and I would not recommend you either."
We responded:
"Hello, could you please give our office a call to discuss. 573-364-7006 Your name is not in our system at all, so we are not sure who you are or if you are even with our agency. Thanks so much."
Dennis Enloe
March 6, 2024
5
out of
5
rating by Dennis Enloe
"I have been an insured with Kathy McKay's agency for many years. I always receive personal service that is second to none. She takes an interest in me and describes in detail what products might fit my needs. She talks with me, not to me and the choice is definitely always mine, without any high-pressure sales. If you need insurance, I would definitely recommend Kathy to you. I won't say that I haven't shopped around from time to time but State Farm has always had the best rates for me!"
We responded:
"Thank you Dennis! At our agency, you are not just a sale to us. You are an actual person with your own plans and ideas. We are here to guide you through your insurance needs and help you protect what's most important to you through home, auto, life and health insurance!"
Jessica Duncan
February 28, 2024
5
out of
5
rating by Jessica Duncan
"The staff at this office is AMAZING!!! Misti is always quick to answer any & all questions & and is always super helpful!"
We responded:
"Thanks for the review Jessica! We are here for all the questions! Call, text, or email and you know we will get you answers in a flash!"
Carrie Hall
February 18, 2024
5
out of
5
rating by Carrie Hall
"Great Customer service,Everything done over phone and email.Best price for what I needed.Convenient payment options."
We responded:
"Thank you for the review Carrie! We can do business in whichever way works best for you! Next time you visit Rolla, stop by to say Hello! We would love to meet you!"
Cory Coates
January 30, 2024
5
out of
5
rating by Cory Coates
"Trustworthy folks!"
We responded:
"Thanks for the review Cory! We definitely aim to make everyone feel comfortable knowing that they are in very knowledgeable and capable hands. "
Sterling Popham
December 27, 2023
1
out of
5
rating by Sterling Popham
"I paid for 3 months of service and was told after the first month I owed 912 for previous months. I pay for future payments and I already paid for the next three months. When I called they were very rude and refused to give me my two months back saying I had to pay for the past, I finally got them to remove the past payments but they removed my extra two months as well and wanted me to pay an extra fee of 50 on top of the monthly fee to get service. I refused to pay because I should still have two months. And they said I'll call you back give me a moment, they never called back and they won't pick up when I call them. I tried a new number and they answered but they will not answer any number with my name on it. Very poor service. Company is not worth it. I always stood by state farm when I lived in Utah but now I'm in Missouri it's the worst insurance I've ever had. Apply at your item discretion. Make wise choices and have a wonderful day."
Linette Marshall
November 2, 2023
5
out of
5
rating by Linette Marshall
"Kathy discussed our insurance coverages at great length with me and my husband. It’s very nice to know we have an agent we can discuss our concerns with and ask questions should any arise."
We responded:
"Hi Linette! Thank you so much for the review. I love meeting with my customers! It is important to us that you understand your coverage and that it meets your needs. Any time you have a question, we are here for you!"
Robbie Davis
September 27, 2023
5
out of
5
rating by Robbie Davis
"Misti Clarkson is THE BEST State Farm Customer Service/Account Representative E-V-E-R!! Our family relies and depends on Misti a lot and she is absolutely AMAZING!! THANK YOU Misti!!"
We responded:
"Thanks Robbie for acknowledging Misti's hard work and dedication. We really couldn't do this without her! You and your family are one of a kind and we greatly appreciate your continued business throughout the years. "
alisa green
September 22, 2023
5
out of
5
rating by alisa green
"Everyone one is so nice and helpful! Been a State Farm customer for many many years and they’ve always taken care of all my needs."
We responded:
"Thank you Alisa! We always enjoy getting to catch up with you. So grateful to have you as part of our State Farm Family!"